Bold Events Privacy Policy

BOLD EVENTS WEBSITE PRIVACY POLICY

Effective Date: January 1, 2020

Bold Events, LLC (“Bold Events,” “we,” “our,” “us”) respect your privacy and value your trust and confidence. This privacy policy (the "Privacy Policy") applies to our websites (www.boldeventsjax.comand www.dailysplace.com), our mobile application (Daily’s Place app) (the “Mobile App”), and authorized online services that link to or post this Privacy Policy (collectively, the "Services"), including any of the above-referenced websites that re-direct to another URL, and explains how we collect, use, and disclose information through the Services. By using the Services, you agree to the terms of this Privacy Policy.

Please note that this Privacy Policy does not apply to any information that is collected or obtained through sites or services that do not link to this Privacy Policy (including links to the Ticketmaster account portal on our website).

Table of Contents:

1. Information Collection 8. Changes To This Privacy Policy

2. Use of Information 9. Access and Choice

3. Sharing of Information 10. Your California Privacy Rights and CCPA Disclosures

4. Social Media Services 11. Do Not Call Policy

5. Links To Other Web Sites 12. International Users

6. Security 13. Contact Us

7. Children’s Privacy

1. INFORMATION COLLECTION

You generally are not required to provide information about yourself when you visit the Services. However, we may ask you for some or all of the following types of information when you register with our Services, sign up for contests, promotions or sweepstakes, use a send-to-a-friend feature, participate in surveys, access various content or features, submit comments or content, or directly contact us with questions or feedback:

Contact information, such as name, e-mail address, postal address, or telephone number;
Unique identifiers, such as a username, password or Bold Events ID/account information;
Device information, such as device carrier, operating system type and version, or Android ID;
Demographic information, such as gender or age;
Professional and/or education information;
Financial information, such as credit card or other payment information;
Geolocation information;
Communications preferences;
Search queries;
Audio, electronic, or visual information;
Comments and other information posted in our interactive online forums;
Correspondence and other information that you send to us;
Information related to protected classifications under California or federal law;
Commercial information including records or products, or services purchased;
Third party information, such as a friend’s name, email address and phone number; and
Additional information otherwise described to you at the point of collection or pursuant to your consent.

When you provide us with personal information about your contacts, we will only use such information about third parties for the specific reason for which it is provided.

We also may collect certain information automatically when you visit the Services, including:

Your Internet Protocol (“IP”) address, which is the number automatically assigned to your computer whenever you access the Internet and that can sometimes be used to derive your general geographic area; we also use IP addresses for purposes of system administration and to report aggregate information to our advertisers and sponsors, for example regarding the frequency with which our guests visit various parts of our sites. We may combine this information with other personally identifiable information, such as name, telephone number, email, age, or address, which will be used in accordance with Section 2of this Privacy Policy;
Other unique identifiers, including mobile device identification numbers;
Your browser type and operating system;
Geolocation information;
Sites you visited before and after visiting the Services;
Pages you view and links you click on within the Services;
Information collected through cookies, web beacons, local shared objects, and other technologies;
Information about your interactions with e-mail messages, such as the links clicked on and whether the messages were received, opened, or forwarded; and
Standard Server Log Information, such as IP address, browser type, Internet service provider (“ISP”), referring/exit pages, operating system and date/time stamp.

Click-stream data is information our computers collect when you request web pages from the website. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information. When analyzed, this data helps us analyze how visitors arrive at the website, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of content and advertising, and the like.

Email Communications: When you open emails from us, we may receive a confirmation noting you opened the email, if your computer supports such capabilities. We also may keep track of what emails we send you and what emails, if any, you are receiving from our subsidiaries and affiliates. Additionally, we keep a record of what communications you have opted to receive or not to receive.

We may use cookies, pixel tags, Local Shared Objects such as HTML 5 (sometimes referred to as “Flash Cookies”), and similar technologies to automatically collect this information. Cookies are small bits of code that are stored by your computer’s web browser and that may automatically identify your browser to the Services whenever your computer is used to visit the Services. Pixel tags are very small images or small pieces of data embedded in images, also known as "web beacons" or "clear GIFs,” that can recognize cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device. Flash Cookies are similar to standard cookies except that they can be larger and are downloaded to a computer or mobile device by the Adobe Flash media player. Please note that you may need to take additional steps beyond changing your browser settings to refuse or disable Local Shared Objects and similar technologies. For example, Local Shared Objects can be controlled through the instructions on Adobe’s Setting Manager page. By using the Services, you consent to our use of cookies and similar technologies. You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies and similar technologies, you may not be able to use certain online products, services or features on the Services.

As true of most websites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, ISP, referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected information to information we collect about you other than IP address. We collect this information to help us improve our website and to deliver a more personalized service. At times, we also use the information for purposes of system administration and to report aggregate information to our advertisers and sponsors, for example regarding the frequency with which our guests visit various parts of our sites. Click-stream data is described above in the fourth paragraph of this section called “Information Collection”.

We use mobile analytics software to allow us to better understand the functionality of our Mobile App on your mobile device. This software may record information such as how often you use the application, the events that occur within the application, aggregated use and performance data, and from where the application was downloaded. We do not link the information we store within the analytics software to any personal information you submit within the Mobile App.

User Data Supplementation

We may receive information about you from other sources, including publicly-available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

Examples of the types of personal information that may be obtained from public sources or purchased from third parties and combined with information we already have about you, may include:

Address information about you from third party sources, such as the U.S. Postal Service, to verify your address so we can properly send you products and to prevent fraud; or
Purchased marketing data about our customers from third parties that is combined with information we already have about you, to create more tailored advertising and products.
Season ticket or personal seat license membership information.

2. USE OF INFORMATION

We may use information that we collect through the Services for a variety of purposes, including to:

Provide you with the products, promotions, services, newsletters, and information and respond to correspondence that we receive from you;
Contact you via email and otherwise about your account and about products, services, contests, and events that we think might be of interest to you;
Send you promotional material or special offers on our behalf or on behalf of our marketing partners and/or their respective affiliates and subsidiaries and other third parties;
Send you push notifications from our Mobile App to alert you of new features within the Mobile App or update you regarding the Services;
Administer contests, competitions, sweepstakes, surveys or voting;
Locate an exact place you may be looking for near the amphitheater or to facilitate the purchase of tickets, concessions or other items;

Maintain or administer the Services, perform business analyses, or for other internal purposes to improve the quality of our business, the Services, and other products and services we offer;
Publish stories, comments, photos, and other information posted in our interactive online features;
Send your friend a one-time email inviting them to visit the site; we store this information for the sole purpose of sending a one-time email advertisement and tracking the success of our referral program. Your friend may (a) contact us at 904-633-6000; (b) opt-out of receiving emails via the one-click opt out contained in the email advertisement; or (c) visit the preferences page linked at http://fanservices.jaguars.com/updatemailto request that we remove this information from our database;
Customize and personalize your use of the Services; and
As otherwise described to you at the point of collection or pursuant to your consent.

3. SHARING OF INFORMATION

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.

Service Providers: We may share your information with service providers that perform certain functions or services on our behalf (such as to host the Services, fulfill orders, provide products and services, manage databases, perform analyses, provide location maps, process credit card payments, host our websites or any of our subdomains (including but not limited to any pages that link to portals to purchase event tickets) provide customer service, or send communications for us). These companies are authorized to use your personal information only as necessary to provide these services to us.

Subsidiaries and Affiliates: We may share your information with Jacksonville Jaguars, LLC, Jacksonville Jaguars Foundation, Inc. and our other affiliates and subsidiaries for the business purposes described herein.

Select Business Partners: With your permission, we may share your information with select business partners so that they can provide you with special offers, promotional materials, and other materials that may be of interest to you. For example, you may be presented with an opportunity to have certain information shared with our third-party business partners when you enter a contest or sweepstakes or elect to receive marketing offers or other information. If you do not elect to have your information shared, it will not be shared with such third parties. We take measures to help ensure that our partners protect the confidentiality, integrity, and security of any information we share with them. However, we are not responsible for the privacy practices of our business partners, which may use your information for their own purposes.

Third-Party Ad Serving and Audience and Traffic Measurement Services: We may use third-parties to display advertisements on the Services. These third parties may set their own cookies or similar web technologies to collect information about users’ online activities over time and across different websites.

Business Transfer: If we sell all or part of our business, or make a sale or transfer of assets, or are otherwise involved in a merger or business transfer, or in the event of bankruptcy, a business reorganization, or similar event, we may transfer your information as part of such transaction.

Administrative or Legal Process: We may disclose your information to third parties in order to protect the legal rights, safety, and security of our organization, our business affiliates, subsidiaries, business partners, and the users of our Services; enforce our Terms of Use; respond to and resolve claims or complaints; prevent fraud or for risk management purposes; and comply with or respond to law enforcement or legal process or a request for cooperation by a government or other entity, whether or not legally required.

Interactive Features: We may share information that you post information to a user profile or a public area of the Services, such as a chat room, forum, blog, or other community tool with third parties. If you post to these interactive features, it will be publicly available and you may receive unsolicited messages from other parties. We cannot ensure that parties who have access to such information will respect your privacy. Please exercise caution when using these features.

Other Parties With Your Express or Implied Consent: We may share information with third parties when you consent to such sharing. For example, if you win a contest, competition or sweepstakes, we may ask your permission to publicly post certain information on the Services identifying you as the winner.

Aggregate Information: We may share aggregate information, such as demographic and usage statistics, with advertisers, sponsors or other organizations.

Contests, Promotions or Sweepstakes: If you participate in a contest, promotion or sweepstakes on our site, we may ask your permission to allow us to publicly post some of your information on the website. Such information may include name and prize.

Technologies such as cookies, web beacons and similar technologies are used by affiliates, our marketing partners and affiliates to collect information. These technologies are used in analyzing trends, administering the websites, tracking user’s movements around the websites and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

4. SOCIAL MEDIA SERVICES

We have worked with certain third-party social media providers to offer you their social networking services through our Services. For example, you can use third-party social networking services, including but not limited to Snapchat, Facebook, Twitter, Instagram, Google+, Hi-Fi, Stre.am, and others to share information about your experience on our Services with your friends and followers on those social networking services. These social networking services may be able to collect information about you, including your activity on our Services. These third-party social networking services also may notify your friends, both on our Services and on the social networking services themselves, that you are a user of our Services or about your use of our Services, in accordance with applicable law and their own privacy policies. If you choose to access or make use of third-party social networking services, we may receive information about you that you have made available to those social networking services, including information about your contacts on those social networking services.

You also may be able to link an account from a social networking service (e.g., Snapchat, Facebook, Twitter, Instagram, Yahoo!) to an account on our Services. This may allow you to use your credentials from the other site or service to sign in to certain features on our Services. If you link your account from a third-party site or service, we may collect information from those third-party accounts, and any information that we collect will be governed by this Privacy Policy.

Public Forums:The Services includes publicly accessible blogs or community forums. For specific information regarding the terms of use for such blogs or forums, please review Bold Events’ Terms of Use, available in the footer section of www.dailysplace.com. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us by phone at 904-633-6000. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

5. LINKS TO OTHER WEB SITES

The Services may contain links to other websites or online services that are operated and maintained by third parties, such as Ticketmaster, and certain of our media partners and sponsors, and that are not under the control of or maintained by us. Such links do not constitute an endorsement by us of those other websites, the content displayed therein, or the persons or entities associated therewith. This Privacy Policy does not apply to that third-party content. We encourage you to review the privacy policies of those third-party websites or services.

6. SECURITY

We have adopted security procedures to help protect against loss, misuse, and unauthorized access to the information you provide to us. For example, if we collect financial information, we will use encryption software to help protect this information when it is in transit. Please note, however, that no data transmission or storage can be guaranteed to be 100% secure. As a result, while we strive to protect your information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to the Services and cannot be responsible for the theft, destruction, or inadvertent disclosure of your information.

7. CHILDREN’S PRIVACY

The Services do not knowingly collect, use, or disclose personal information from children under the age of 13. If we are made aware that we have collected on the Services personal information from a child under 13 years old in a manner that is inconsistent with the Children’s Online Privacy Protection Act (“COPPA”), we will delete this information as soon as possible.

8. CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy at any time. Your continued use of the Services after any modification to the Privacy Policy will constitute your acceptance of the new terms. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

9. ACCESS/CHOICE/RETENTION

Upon request delivered to marketing@boldeventsjax.com, we will provide you with information about whether we hold any of your personal information.

You may choose to receive promotional emails, newsletters, push notifications, and similar communications from us. You may opt out of receiving promotional emails or push notifications from us by clicking on the opt-out or “unsubscribe” link included in the promotional e-mails you receive, or by turning them off at the device level. Please note that opt-out requests may take some time to be effective. Your opt-out request will not apply to messages that you request or that are not promotional in nature. For example, we may contact you concerning any purchases you have made with us, even if you opt out of receiving unsolicited promotional email messages. To manage your communications subscriptions, please visit http://fanservices.jaguars.com/updatemail.

If your information changes, or if you no longer desire to use the Services, you may request that we update or remove certain information by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you no longer wish to allow us to track your geolocation information or further receive push notifications in a Mobile App, you may turn these off at the device level.

If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at marketing@boldeventsjax.com.

10. YOUR CALIFORNIA PRIVACY RIGHTS

California law permits California residents to request certain information about how their personal information is shared with third parties for their direct marketing purposes. To make such a request, please contact us by phone at 866-633- 7093 (toll-free), email at marketing@boldeventsjax.comor write us at Bold Events, LLC, 1 TIAA Bank Field Drive, Jacksonville, FL 32202, Attention: Marketing.

In some cases, third parties may be able to collect information about a user’s online activities over time and across different websites when the user uses our Services.

Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Because no industry standard currently exists concerning what, if anything, websites should do when they receive such signals, we currently do not take action in response to these signals. If and when a final standard is established and accepted, we will reassess how to respond to these signals.

California Consumer Privacy Act Disclosure

This California Consumer Privacy Act Disclosure provides additional information to California residents whose personal information is processed by Jaguars pursuant to the California Consumer Privacy Act (“CCPA”).

During the preceding 12 months, we have collected the categories of personal information that are processed pursuant to the CCPA as set forth in Section 1hereof. Unless otherwise set forth herein, we generally do not “sell” personal information for purposes of the CCPA. As set forth in this Privacy Policy, we disclose personal information to third parties for business purposes, including without limitation, for purposes of advertising, marketing, and other services performed on our behalf, to protect against fraud and malicious activity, and for other business purposes described in this Policy. During the preceding 12 months, we have disclosed the categories of personal information set forth in Section 1for such business purposes. In addition, your information may be accessible to third parties with whom you interact or direct us to share your information through our services. With your prior express consent, we may disclose contact information to certain sponsors and/or advertisers as part of co-branded or co-sponsored sweepstakes, contests, promotions, or other initiatives. In such cases, we will share such information with sponsors and/or advertisers in accordance with the terms and conditions of and official rules of the applicable sweepstakes, contest, promotion or other initiative.

The CCPA allows California residents to request that a business that collects consumers’ personal information give consumers access, upon a verifiable consumer request, in a portable and (if technically feasible) readily usable form, to the specific pieces and categories of personal information that the business has collected about the consumer, the categories of sources for that information, the business or commercial purposes for collecting the information, and the categories of third parties with which the information was shared. California residents also have the right to submit a request for deletion of personal information under certain circumstances, although there may be legal or other reasons that we must retain your information consistent with California law. If you choose to exercise your CCPA rights, we will not charge you different prices or provide different quality of services unless those differences are related to your personal information or otherwise permitted by law. Please submit your request by emailing legal@jaguars.nfl.com or by calling 866-633-7093 (toll-free). Please note that your request will not be processed until your identity is confirmed.

Once we receive your request, we may verify it by requesting information sufficient to confirm your identity. If you would like to use an authorized agent registered with the California Secretary of State to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. We reserve the right to deny requests in certain circumstances, such as where we have a reasonable belief that the request is fraudulent.

11. DO NOT CALL POLICY

We do not place marketing telephone calls to numbers appearing on the Florida or federal do not call list (unless permitted by applicable law) or to the number of a person who has expressly requested not to receive telemarketing calls made by or on behalf of us. If you ask not to receive telemarketing calls from us, you will be placed on our internally-maintained do not call list and will not be called during any future telemarketing campaigns. Any request to be placed on our internally-maintained do not call list will be processed within a reasonable amount of time, not to exceed 30 days. Our employees involved in our telemarketing campaigns receive training on how to use our internally-maintained do not call list, and how to document, process and honor requests to be placed on our internally-maintained do not call list. It is our policy to honor a “do not call” request for five (5) years from the time the request is made, unless otherwise prohibited under applicable law. However, some states have do not call laws that require us to honor such a request for a longer period of time, and it is our policy to comply with those laws when applicable. Subject to applicable law, if you communicate with us by telephone, we may monitor or record the call. We reserve the right to revise this Do Not Call Policy at any time with or without notice.

12. INTERNATIONAL USERS

Please note that the Services are directed towards users who reside in the United States. By using the Services, you consent to the collection, storage, processing, and transfer of your information in and to the United States, or other countries and territories, pursuant to the laws of the United States. While some of these countries may not offer the same level of privacy protection as your own, we commit to uphold the privacy protections as explained in this Privacy Policy.

13. CONTACT US

If you have any questions about this Privacy Policy or the privacy practices of the Services, please contact us by phone at 904-633-6000, by email at legal@jaguars.com, or by postal mail at: Bold Events, LLC, 1 TIAA Bank Field Drive, Jacksonville, FL 32202, Attention: Legal. For questions regarding your account information, please contact marketing@boldeventsjax.com.